Ember Royale Casino Hotel

Legal Information

Terms and Conditions

These Terms and Conditions govern your access to and use of the Ember Royale Casino Hotel website and services. By accessing or using this website, you agree to be bound by these terms.

Effective date: 10 September 2026

Last updated: 10 September 2026

These terms apply to all visitors, users, and others who access the website.

Your Agreement to These Terms

By accessing, browsing, or using the Ember Royale Casino Hotel website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Cookie Policy. Your use of the website is voluntary, but continued access constitutes a legally binding agreement between you and Ember Royale Casino Hotel.

If you do not agree to these terms, you must not access or use the website. We encourage you to review this page carefully before making a reservation, entering the casino floor, or submitting any personal information. If you have questions about any provision, please contact us using the details at the end of this page.

Continued use of the website after any changes to these terms constitutes acceptance of the revised terms. These terms may be updated from time to time, and the latest version will always be posted on this page. We will update the effective date above whenever a material change is made.

Who May Use Our Services

Ember Royale Casino Hotel is intended solely for adults who are at least 18 years of age, or the legal gambling age in their jurisdiction, whichever is higher. By using this website or any of our services, you represent and warrant that you meet this age requirement.

  • You must be legally capable of entering into binding contracts.
  • You must not be located in a jurisdiction where online gambling or casino services are prohibited.
  • We reserve the right to request proof of age and identity at any time.
  • If we determine that you do not meet the eligibility requirements, we may suspend or terminate your access.

Our staff may ask for valid identification before you enter gaming areas, purchase alcohol, or check in to accommodation. Failure to provide satisfactory proof of age or identity may result in refusal of service without refund where permitted by law.

Acceptable Use Policy

You agree to use the Ember Royale Casino Hotel website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. We expect all visitors to treat our digital spaces with the same courtesy they would extend to our physical resort.

Prohibited activities include:

  • Attempting to gain unauthorized access to the website or its servers.
  • Introducing malicious code, viruses, or other harmful technology.
  • Using automated systems to scrape, harvest, or collect data from the website.
  • Engaging in any activity that could damage, disable, overburden, or impair the website.
  • Transmitting any unlawful, harassing, defamatory, obscene, or otherwise objectionable material.

You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. If you become aware of any unauthorized use of your account, you must notify us immediately.

Booking Terms and Conditions

All reservations and bookings made through the Ember Royale Casino Hotel website are subject to availability and confirmation by our concierge team. By making a reservation, you agree to provide accurate and complete information. A booking request does not guarantee availability until you receive a written confirmation from us.

Cancellation and modification policies vary by service and will be communicated at the time of booking. Suite reservations, dining experiences, spa treatments, and event bookings may each have different notice periods and fees. Please review the specific terms provided during the booking process before completing your reservation.

A valid credit card may be required to secure certain reservations. Prices and availability are subject to change without notice until a booking is confirmed. We reserve the right to refuse or cancel any booking that appears fraudulent, incomplete, or in violation of these terms.

Gaming Terms and Responsible Gambling

Access to the casino floor, poker room, and gaming tables is restricted to guests who meet the legal age requirement and comply with all applicable laws and regulations. Ember Royale Casino Hotel promotes responsible gambling and provides resources for those who may need assistance.

  • Guests must present valid identification upon request.
  • Gaming services are provided in accordance with New South Wales and Australian gambling regulations.
  • We reserve the right to refuse service to any guest who appears intoxicated, disruptive, or in violation of our responsible gambling policies.
  • Self-exclusion options are available upon request.

For help with problem gambling, contact Gambling Help Online at 1800 858 858. This service is free, confidential, and available 24 hours a day.

Ownership of Content

All content on the Ember Royale Casino Hotel website, including text, graphics, logos, images, audio, video, and software, is the property of Ember Royale Casino Hotel or its licensors and is protected by Australian and international intellectual property laws.

You may view and print pages from the website for your own personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from any content without prior written consent. The Ember Royale name, logo, and related marks are trademarks of Ember Royale Casino Hotel and may not be used without permission.

Disclaimer and Limitation of Liability

To the maximum extent permitted by law, Ember Royale Casino Hotel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or services.

The website is provided on an "as is" and "as available" basis without warranties of any kind. We do not guarantee that the website will be uninterrupted, secure, or error-free. Nothing in these terms limits any rights you may have under the Australian Consumer Law that cannot be excluded.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Before commencing legal proceedings, the parties agree to attempt to resolve the dispute through good-faith negotiations. If the dispute cannot be resolved within 30 days, either party may seek resolution through mediation or the appropriate court.

Questions About These Terms

If you have any questions or concerns about these Terms and Conditions, please contact us using the details below.