Privacy Policy

Personal Information

We collect personal information you provide directly, such as your name, contact details, date of birth, and payment information when you make a reservation or interact with our services. This information allows us to deliver a seamless and secure experience across the resort.

• Information provided through booking forms, email, phone, or in person.
• Identity verification details required for casino access and legal compliance.
• Payment card details processed securely for transactions.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, and browsing behaviour. This helps us understand how our digital spaces are used and where we can refine the experience.

Cookies and similar technologies may be used as described in our Cookie Policy. This information helps us improve website functionality and personalise your experience. We do not use this information to identify you personally unless required by law.

Primary Uses

We use your personal information to provide and improve our services, process reservations, manage your stay, and communicate with you about your bookings. Each use is grounded in delivering the refined, secure experience Ember Royale is known for.

• To verify your identity and age for casino access and legal compliance.
• To process payments and prevent fraud.
• To personalise your experience and send you relevant offers if you have opted in.
• To comply with legal obligations and respond to lawful requests.

Third-Party Sharing

We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our website, processing payments, or providing services, subject to strict confidentiality obligations.

• Service providers may include payment processors, IT support, and marketing platforms.
• We may disclose information if required by law or to protect our rights and safety.
• In the event of a business transfer, your information may be transferred as part of the assets.

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security posture is designed to match the discretion and care of our resort operations.

• Encryption of data in transit and at rest where appropriate.
• Access controls and staff training on privacy obligations.
• Regular security assessments and monitoring.

Retention Period

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we dispose of it securely.

• Booking and transaction records may be retained for legal and accounting purposes.
• Marketing preferences are retained until you opt out.
• After the retention period, information is securely deleted or anonymised.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. We are committed to responding to your requests promptly and transparently.

• Requests can be made using the contact details below.
• We will respond within a reasonable timeframe as required by law.
• In some cases, we may need to verify your identity before processing your request.

Marketing Opt-Out

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. Opt-out requests are processed promptly. Transactional communications related to your bookings may still be sent.

Overseas Disclosure

Some of our service providers may be located outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure it is protected in accordance with this policy and applicable law.

• Transfers may occur to countries with different privacy laws.
• We rely on contractual safeguards and other mechanisms to protect your information.
• By using our services, you consent to such transfers as described.

Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically. Material changes may be communicated via email or a notice on our website.